Evaluation of Action Deafness: Hear Now Action Deafness is a Leicester-based charity that has been offering support services for over 40 years to Deaf, hard of hearing, deafened and deafblind people both in the East Midlands and across the UK. Our evaluation method was designed to tell the stories of the beneficiaries of HearNow through data gathered on three levels, which together effectively form an evaluation pyramid. At ground level, the journeys of the people who have been through at least some of HearNow’s services and support were mapped through a survey collecting and synthesising quantitative data through an easy-to-complete, online and paper-based questionnaire. The themes and issues that emerged from Level One informed the development of instruments for two focus groups in Leicester. We supplemented these focus groups with a series of one-to-one interviews to animate our data reporting with individual stories, some of which form the photo case studies in this report.